Frequently Asked Questions

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Please get in touch with us to cancel your appointment at least 24 hours before your appointment’s scheduled time.

We appreciate your patronage and time, and we value our artists’ time as well. Late cancellations will be charged 50% of your service and the full price of your service for no-shows.

Late cancellation and no-show charges are nonrefundable.

Currently, we are not accepting walk-ins. Services are by appointment only. You can book an appointment by calling us at 385-350-EYES (3937) or through our online portal.

While we cannot guarantee that your preferred artist will be available, you can book with them through our online portal

We do not accept cash, but we accept all major credit cards.


Eyelash extensions are the perfect way to enhance your natural beauty by extending the length and adding thickness to your natural eyelashes. The extensions are synthetic fibers that are curled to resemble natural lashes. These extensions are meticulously bonded to your real lashes for a natural yet amplified look!

We have a wide range of lashes in varying curls, thicknesses, and lengths to create your perfect custom set!


Eyelash extensions can last up to six weeks. However, it is essential to remember that the natural lash cycle is about 100 days. As they shed, the extensions will fall as well. It is highly recommended that all clients schedule fills every two to three weeks to keep the lashes looking full and picture-perfect. 

On average, a new full set can take between 1.5 to 2 hours to apply. However, this time can vary depending on the chosen style and the condition of the natural lashes. We recommend budgeting between 2 to 2.5 hours for your appointment!

It is a comfortable, non-invasive, and painless procedure! Many clients find it very relaxing and the perfect time to take a power nap!

If you’re a new client or completely new to the world of eyelash extensions, your artist will help you choose the perfect style based on your eye shape, features, and desired look! Then, our artist will have you lie down and get comfortable in our warm spa bed. After cleaning and priming your lashes, your bottom lashes will be protected with a gentle eye pad and medical tape. The artist will then apply the extensions one by one to your natural lashes using a medical adhesive.

After the procedure, your artist will discuss aftercare with you and a recommended timeline for fills! 

Please come with clean lashes! Use an oil-free, water-based cleanser to remove excess makeup, oil, and build-up gently. Don’t pull at your lashes and pat them dry!

Please do not consume any caffeine before your scheduled appointment time. Caffeine will cause the eyelashes to flutter, making it more difficult for our artist to place your extensions accurately and quickly.

We highly recommend scheduling a fill every two to three weeks to keep your lashes looking full and beautiful! If you wait too long and too many lashes have fallen, you will require an entirely new set!

However, there are many factors that may affect how often you need to get a fill. Exposure to steam, humidity or excessive rubbing or tugging on the eyes may cause the extensions to fall sooner. A good indicator that it’s time for a fill is if you notice gaps in your lashes. However, you must have at least 50% of extensions remaining to qualify for a filling.

Touchups can take anywhere between 50 to 90 minutes. This time will vary depending on the condition of the lashes. We recommend budgeting about 1.5 hours for your appointment.

Firstly, the artist will gently clean your lashes to remove excess makeup and build-up. They will then remove overgrown extensions and apply new ones to the new lash growth.


We know that you want beautiful, luscious lashes! However, it is a big commitment and requires a lot of upkeep and maintenance.

We do not recommend lashes for the following:

  • Individuals with pre-existing eyelid or eye conditions, such as blepharitis and ocular rosacea.
  • Individuals who have Trichotillomania, which is a condition where individuals compulsively twist and pull at their hair and eyelashes.
  • Individuals who have extremely sensitive eyes that can’t control excessive rubbing.
  • Individuals who admire a heavy mascara look.
  • Swimmers who are in chlorinated water many times a week.
  • Individuals who are rough with themselves and cannot adhere to aftercare and maintenance instructions.